We’re Hiring: Service writer
Description
Job Summary:
FF1 Apparatus LLC is a premier emergency vehicle sales and service companyheadquartered in Northern New Jersey. We are seeking an experienced and detail-oriented Service Writer to join our team. The ideal candidate will manage serviceworkflow, coordinate scheduling, and serve as the primary point of contact for customer communications.
Primary Responsibilities:
Respond promptly to customer requests for service and repairs, clearlycommunicating concerns to technicians.
Serve as the main point of contact for customers regarding repair status, parts availability, and timelines.
Schedule all service work, including confirming customer appointments, coordinating apparatus movement, and managing technician schedules.
Prepare and provide accurate repair and preventative maintenance estimates, ensuring all parts, labor, freight/shipping costs, and third-party sublet charges are included.
Obtain customer approval and secure appropriate payment methods prior to work being performed.
Maintain accurate and up-to-date customer and service records.
Prepare and finalize complete work order documentation for the accounting department, ensuring technician notes are clear, accurate, and all materials used are properly documented.
Perform basic administrative duties such as filing, copying, and recording maintenance.
Perform additional duties as assigned.
Skills & Qualifications:
Experience
Minimum of 1 year of experience working with heavy trucks; experience with emergency vehicles or other heavy-duty vehicles preferred.
Customer service or service writer experience is a plus, but not required.
Technical Knowledge
Basic understanding of heavy-truck diesel engines, pumps, aerial systems, electrical systems, and hydraulic systems.
Tools & Technology
Proficiency with Microsoft Office applications and cloud-based software.
Strong general computer literacy.
Communication & Organization
Excellent written and verbal communication skills.
Positive, confident, and professional demeanor with the ability to build strongrelationships with new and existing customers.
Work Environment & Abilities
Ability to work independently and as part of a team.
Strong multitasking skills with the ability to manage a high volume of work in a fast-paced environment.
Additional Requirements
Ability to work flexible hours, including occasional weekends or after-hours as needed.
Highly detail-oriented, organized, and self-motivated, with the ability to take initiative.
Compensation: To be determined by the experience of the candidate.
Benefits: Health & Dental Insurance, 401K with match, paid vacation & paid sick days.
Email your resume to: Nikki@ff1.com
